Privacy Policy
Last updated: Jul 18, 2024
Jotgenie is a service by Puzzlcat Software PTY Ltd. ("we", "us", or "our") recognizes the importance of your privacy and is committed to protecting the personal information that you share with us in connection with the use of our services. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our transcription and meeting summary services.
1. Information We Collect
1.1 Personal Data
When you create an account with us, we may ask for certain personally identifiable information, including but not limited to:
- Email address
- First and last name
- Organisation name
1.2 Audio Recordings and Transcriptions
We collect and store audio recordings of your meetings, along with any transcriptions, summaries, minutes, and action points that are generated from these recordings.
We create your transcriptions & summaries using services by OpenAI OpCo, LLC.
How OpenAI (our data processor) handles your data.
The OpenAI API is SOC 2 Type 2 compliant and has been audited by an independent third-party auditor against the 2017 Trust Services Criteria for Security.
Any data sent through to Open AI will be retained for abuse and misuse monitoring purposes for a maximum of 30 days, after which it will be deleted (unless otherwise required by law).
The OpenAI API is only available over Transport Layer Security (TLS), and therefore customer-to-OpenAI requests and responses are encrypted.
OpenAI will not use data submitted by customers via our API to train or improve our AI models.
We do not train on your business data
You own your inputs and outputs (where allowed by law)
You control how long your data is retained
OpenAI stores data on systems listed here
More info about OpenAI data policies Download OpenAI OpCo, LLC. Data Processing AgreementYou may request that we delete all your data from our systems here
How Replicate handles your data
In some cases our service uses a third party service to transcribe the audio
For information on how they handle your data visit this link
Replicate Privacy Policy2. How We Use Your Information
The information we collect is primarily used to provide and improve our services, and to enable you to enjoy and easily navigate our platform.
2.1 To Provide and Maintain Our Service
We use the audio recordings to generate transcriptions, summaries, minutes, and action items for your audio recordings.
2.2 To Improve Our Service
We may use feedback you provide to improve our products and services.
3. How Long We Store Your Information
During processing, your audio recordings are stored on our servers for a short period of time. Recordings are then deleted or kept depending on your user settings on the website.
4. Information Security
4.1 Data storage
Please be advised that your email, firstname, surname, transcriptions & summaries are securely stored on Google Cloud Platform servers. We would like to emphasise that Google maintains and enforces rigorous security protocols to uphold the utmost privacy and integrity of all data. It is important to note that access to data stored in Google Cloud Platform databases is strictly restricted to authorized personnel who have undergone proper authentication procedures.
Google Cloud Platform servers Privacy policy
You may read more about how our Google Cloud platform is POPI compliant: Google South Africa POPI Compliance
4.2 Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
5. Google Calendar Access
Jotgenie uses Google Calendar to remind you to use our service when attending meetings, scheduled in Google Calendar, on Google Meet.
Jotgenie's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
6. Browser Cookies
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other devices when you access our Services. They are widely used to improve your browsing experience and to provide us with information about how our Services are used.
Types of Cookies We Use:
We use the following types of cookies on our Services:
- Essential Cookies: These cookies are necessary for the proper functioning of our Services. They enable you to access secure areas and navigate around the platform.
- Functional Cookies: These cookies enhance the usability and functionality of our Services. They may remember your preferences, such as language settings, and provide a more personalized experience.
- Analytics Cookies: We use analytics tools to collect information about how users interact with our Services. This helps us improve our platform's performance and user experience.
- Third-Party Cookies: Some cookies are placed by third-party services that we use, such as analytics and advertising partners. These cookies may collect information for their own purposes, and their usage is subject to their respective privacy policies.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@puzzlcat.com
By using our services, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy is effective as of Aug 1, 2023.